Store Operations Manager Job Vacancy in Serejeqa, Eritrea – Retail

Job Description

Position: Store Operations Manager

Company: Carrefour

Location: Serejeqa, Eritrea

Experience: 5+ years in retail store management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Store Operations

Salary: SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Carrefour is a global leader in the retail sector, operating hypermarkets, supermarkets and convenience stores across more than 30 countries. With a strong commitment to customer satisfaction, sustainability and community development, Carrefour has established a reputable presence in Africa, including strategic expansion into Eritrea. The company’s mission is to provide high‑quality products at competitive prices while fostering local employment and supporting economic growth. As part of its ongoing investment in Eritrea, Carrefour aims to create a modern shopping experience that aligns with the evolving needs of Eritrean consumers, making it a top choice for those seeking vibrant career opportunities in the retail industry. This role contributes directly to the company’s vision of becoming the preferred retailer in Eritrea, offering a platform for professional growth and meaningful impact.

Job Overview

The Store Operations Manager will lead the day‑to‑day activities of Carrefour’s flagship store in Serejeqa, ensuring operational excellence, superior customer service, and achievement of sales targets. Reporting to the Regional Operations Director, you will oversee a multidisciplinary team, manage inventory, implement merchandising strategies, and drive continuous improvement initiatives. This position is pivotal in translating Carrefour’s global standards to the local market, enhancing brand reputation, and delivering a seamless shopping experience. For more information about Carrefour’s presence in Eritrea, visit Eritrea Job Search. The role offers a dynamic environment where strategic thinking, leadership, and a passion for retail converge.

Key Responsibilities

• Direct and supervise all store functions, including sales, customer service, merchandising, and loss prevention.
• Develop and execute weekly and monthly sales plans to meet or exceed revenue targets.
• Manage inventory levels, conduct stock audits, and coordinate with the supply chain team to ensure product availability.
• Recruit, train, coach, and evaluate store staff, fostering a high‑performance culture.
• Analyze performance metrics, generate reports, and implement corrective actions to improve profitability.
• Ensure compliance with health, safety, and regulatory standards specific to Eritrea.
• Collaborate with marketing to execute local promotions and community outreach programs.
• Maintain visual merchandising standards that reflect Carrefour’s brand identity.

Required Skills

• Strong leadership and people‑management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and interpersonal skills, fluent in English and Arabic; knowledge of Tigrinya is a plus.
• Ability to work under pressure and meet tight deadlines.
• Customer‑focused mindset with a commitment to service excellence.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in supply chain or store management are advantageous.

Experience

Minimum of five years’ experience in a supervisory or managerial role within a retail environment, preferably in a hypermarket or supermarket setting. Demonstrated success in achieving sales growth and operational efficiency is essential.

Salary

The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the remuneration structure.

Benefits

• Health insurance coverage for employee and dependents.
• Paid annual leave and public holidays.
• Employee discount on store merchandise.
• Retirement savings plan.
• Opportunities for career advancement within Carrefour’s regional network.

Training

• Comprehensive onboarding program covering Carrefour’s operational standards.
• Continuous professional development workshops on leadership, merchandising, and customer service.
• Access to Carrefour’s global e‑learning platform for skill enhancement.

Working Environment

The role is based in a modern, well‑equipped retail facility in Serejeqa, offering a collaborative atmosphere with a diverse team. Carrefour promotes a safe, inclusive, and dynamic workplace that encourages innovation and employee engagement.

Application Process

Interested candidates should submit their updated CV through the online portal on the Carrefour careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. Ensure your application highlights relevant retail management experience and achievements.

Equal Opportunity Statement

Carrefour is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or background. All qualified applicants will receive consideration for employment without discrimination.