Retail Operations Manager Job Vacancy in Keren, Eritrea – Retail & Consumer Goods

Job Description

Position: Retail Operations Manager

Company: Carrefour Eritrea

Location: Keren, Eritrea

Experience: 5+ years in retail operations management

Education: Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Operations

Salary: SSP 1,500,000 – 2,500,000 per annum

Vacancies:1

Company Overview

Carrefour Eritrea is a leading international retailer committed to delivering high‑quality products and an exceptional shopping experience across the Horn of Africa. With a strong focus on sustainability, community engagement, and innovative retail solutions, Carrefour has become a trusted brand for millions of customers seeking fresh produce, household essentials, and a wide range of consumer goods. Operating in Keren, the company supports local suppliers, creates jobs, and contributes to the economic development of Eritrea. As part of its expansion strategy, Carrefour Eritrea continues to invest in modern store formats, digital commerce platforms, and employee development programs, making it an attractive employer for ambitious professionals seeking career growth in the retail sector. This role offers a unique opportunity to shape the future of retail in Eritrea while working for a globally recognized brand.

Job Overview

The Retail Operations Manager will lead all aspects of store operations in the Keren location, ensuring that sales targets, customer service standards, and operational efficiencies are consistently achieved. Reporting directly to the Regional Operations Director, you will be responsible for overseeing store performance, managing a multidisciplinary team, and implementing best‑practice processes that align with Carrefour’s global standards. This position plays a critical role in driving profitability, enhancing the shopper experience, and fostering a culture of continuous improvement. For more information about Carrefour’s mission and values, visit the main website https://eritreajobsearch.com.

Key Responsibilities

• Develop and execute operational strategies to meet sales, profit, and customer satisfaction goals.
• Lead, coach, and evaluate a team of department managers, supervisors, and front‑line staff.
• Monitor inventory levels, shrinkage, and supply chain processes to ensure optimal stock availability.
• Implement visual merchandising standards and promotional activities in line with corporate guidelines.
• Analyze performance metrics, prepare reports, and recommend corrective actions to senior management.
• Ensure compliance with health, safety, and labor regulations specific to Eritrea.
• Drive digital integration initiatives, including point‑of‑sale systems and e‑commerce fulfillment.
• Collaborate with local vendors and community partners to support corporate social responsibility programs.

Required Skills

• Strong leadership and people‑management capabilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and negotiation abilities.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of local market trends and consumer behavior in Eritrea.

Education

A bachelor’s degree in Business Administration, Retail Management, Supply Chain Management, or a related discipline is required. Advanced certifications in retail operations or project management are considered an asset.

Experience

Minimum of five years’ experience in a senior retail operations role, preferably within a multinational retail chain. Demonstrated success in managing multi‑store operations, achieving sales growth, and leading large teams is essential.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 annually, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Employee discount program across all Carrefour stores.
• Transportation allowance for daily commute.

Training

• Onboarding program covering company policies, systems, and culture.
• Leadership development workshops and mentorship opportunities.
• Continuous learning modules on retail technology, customer experience, and supply chain optimization.

Working Environment

The Keren store operates in a modern, climate‑controlled facility equipped with the latest retail technologies. Employees enjoy a collaborative atmosphere that encourages innovation, teamwork, and professional growth. Carrefour Eritrea promotes a safe, inclusive, and respectful workplace where diversity is celebrated.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview. For additional details on the application steps, please visit https://www.eritreajobsearch.com/.

Equal Opportunity Statement

Carrefour Eritrea is an equal opportunity employer. We welcome applications from all qualified individuals regardless of gender, age, disability, ethnicity, religion, or sexual orientation. Our commitment is to create a diverse workforce that reflects the communities we serve and to provide a supportive environment where every employee can thrive.