Data Center Operations Manager Job Vacancy in Dekemhare, Eritrea – Technology

Job Description

Position: Data Center Operations Manager

Company: Dell Technologies

Location: Dekemhare, Eritrea

Experience: 5+ years managing data center facilities, infrastructure, and teams

Education: Bachelor’s degree in Computer Science, Information Technology, Engineering or related field

Employment Type: Full-time

Industry: Technology

Department: Operations

Salary: SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Dell Technologies is a global leader in digital transformation, providing innovative hardware, software, and services that empower organizations worldwide. With a strong commitment to sustainability and community development, Dell has established a regional hub in Eritrea to support the growing demand for reliable IT infrastructure across the Horn of Africa. The company’s presence in Dekemhare reflects its strategic focus on expanding technology capabilities in emerging markets, creating high‑impact career opportunities for local talent. As part of Dell’s mission to drive human progress through technology, the Data Center Operations Manager will play a pivotal role in delivering world‑class services that enable businesses, governments, and educational institutions to thrive in the digital age.

Job Overview

The Data Center Operations Manager will oversee the end‑to‑end operation of Dell’s state‑of‑the‑art data center in Dekemhare. This role is responsible for ensuring optimal performance, security, and availability of critical IT services that support Dell’s regional customers. The manager will lead a multidisciplinary team of engineers, technicians, and support staff, implementing best practices in facility management, capacity planning, and disaster recovery. By aligning operational excellence with Dell’s strategic objectives, the incumbent will directly contribute to the growth of technology adoption in Eritrea and the broader East African region. For more information about Dell’s vision and regional initiatives, visit https://eritreajobsearch.com/.

Key Responsibilities

• Lead daily operations of the data center, ensuring 99.9% uptime and compliance with industry standards such as ISO 27001 and Uptime Institute Tier III.
• Develop and execute capacity planning strategies to accommodate projected growth in compute, storage, and network resources.
• Manage a team of 15+ technical professionals, providing coaching, performance evaluations, and career development pathways.
• Oversee preventive maintenance schedules for power, cooling, fire suppression, and physical security systems.
• Coordinate with Dell’s global engineering and security teams to implement patches, firmware updates, and vulnerability mitigations.
• Lead incident response and root‑cause analysis for outages, documenting lessons learned and process improvements.
• Ensure compliance with local regulations, environmental standards, and corporate sustainability policies.
• Prepare and present operational reports, KPI dashboards, and budget forecasts to senior leadership.

Required Skills

• Strong knowledge of data center infrastructure, including UPS, HVAC, PDUs, and networking equipment.
• Proficiency in monitoring tools such as Dell OpenManage, Nagios, or SolarWinds.
• Excellent leadership and people‑management abilities, with a focus on building high‑performing teams.
• Analytical mindset with the ability to interpret complex technical data and make data‑driven decisions.
• Effective communication skills for interfacing with internal stakeholders, vendors, and customers.
• Project management experience, preferably with PMP or ITIL certification.

Education

A Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related discipline is required. Advanced certifications such as Cisco CCNP, VMware VCP, or Dell EMC Proven Professional are highly desirable.

Experience

Minimum of five years in data center operations, facilities management, or IT infrastructure roles, with at least two years in a supervisory or managerial capacity. Experience in emerging markets or multicultural environments is a plus.

Salary

The competitive salary range for this position is SSP 150,000 – 250,000 per month, commensurate with experience and qualifications. Additional performance‑based incentives may be offered.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer matching contributions.
• Annual paid leave, sick leave, and public holidays in accordance with Eritrean labor law.
• Professional development budget for certifications, conferences, and training.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering Dell’s data center standards, security protocols, and corporate culture.
• Continuous technical training on emerging technologies such as edge computing, AI‑accelerated workloads, and hybrid cloud solutions.
• Leadership workshops focused on strategic planning, change management, and team dynamics.

Working Environment

Dell’s Dekemhare facility offers a modern, secure, and collaborative workspace equipped with advanced monitoring systems and ergonomic workstations. The company promotes a culture of innovation, inclusivity, and sustainability, encouraging employees to contribute ideas that drive operational excellence and community impact.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining relevant experience through the Dell Careers portal. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Dell Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, sexual orientation, or veteran status. Our hiring practices reflect our dedication to fostering a workplace where every individual can thrive.