Senior E-commerce Operations Manager Job Vacancy in Massawa, Eritrea – Retail & Consumer Goods

Job Description

Position: Senior E-commerce Operations Manager

Company: Carrefour Eritrea

Location: Massawa, Eritrea

Experience: 7+ years

Education: Master’s Degree in Business Administration or Supply Chain Management

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Digital Commerce Division

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Carrefour Eritrea is a leading force in the retail landscape, dedicated to providing high-quality products and exceptional service to the local community. As part of a global network, we bring international standards of excellence to the Eritrean market. We focus on innovation, customer satisfaction, and sustainable retail practices. Our mission is to simplify the shopping experience through cutting-edge digital solutions and efficient logistics. We are currently expanding our digital footprint to meet the growing demand for online shopping in the region. This expansion represents significant career opportunities in Eritrea for professionals looking to lead in the digital transformation of the retail sector.

Job Overview

We are seeking a highly strategic and results-oriented Senior E-commerce Operations Manager to lead our digital marketplace expansion in Massawa. This role is critical to our growth strategy, focusing on optimizing the end-to-end online customer journey, from digital storefront management to last-mile delivery. You will be responsible for driving online sales growth, managing digital inventory, and ensuring seamless integration between our physical stores and the online platform. This is a high-impact role that requires a deep understanding of digital consumer behavior and logistics optimization. For more information on local employment trends, visit https://eritreajobsearch.com.

Key Responsibilities

• Develop and execute comprehensive e-commerce strategies to increase market share in the Massawa region.
• Oversee the digital inventory management system to ensure real-time synchronization between online and offline stock.
• Optimize last-mile delivery processes to reduce lead times and improve customer satisfaction scores.
• Manage relationships with third-party digital payment providers and logistics partners.
• Analyze online sales data and consumer trends to inform promotional activities and stock procurement.
• Lead a multidisciplinary team of digital specialists, warehouse staff, and delivery coordinators.

Required Skills

• Expertise in e-commerce platform management (Magento, Shopify, or similar).
• Advanced proficiency in data analytics and performance tracking (KPIs).
• Strong leadership and team management capabilities.
• In-depth knowledge of digital marketing and customer acquisition strategies.
• Exceptional problem-solving skills in high-pressure logistics environments.

Education

A Master’s degree in Business Administration (MBA), Supply Chain Management, or a related field is required. Candidates with a Bachelor’s degree and extensive professional experience in digital retail may also be considered.

Experience

A minimum of 7 years of experience in retail operations, with at least 4 years specifically focused on managing large-scale e-commerce platforms. Proven track record of scaling online business units and managing complex logistics networks is essential. Candidates should have experience working in multicultural environments and managing diverse teams.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Comprehensive health and wellness insurance package.
• Performance-based annual bonuses.
• Paid annual leave and sick leave.
• Employee discount programs across all retail branches.

Training

Carrefour Eritrea is committed to continuous professional development. Successful candidates will undergo intensive training on our proprietary digital systems and global retail standards. We offer ongoing leadership development programs to prepare our managers for regional roles. For more international career insights, check https://sierraleonejobsearch.com/job-vacancy-in-sierra-leone/.

Working Environment

The role is based in our Massawa regional office, with frequent visits to distribution centers and retail outlets. You will work in a fast-paced, technology-driven environment that requires agility and a proactive mindset. While the role is primarily office-based, understanding the physical flow of goods is vital to success.

Application Process

Interested candidates should submit their CV and a cover letter detailing their relevant experience through our official recruitment portal. We are looking for individuals who demonstrate a passion for digital innovation and retail excellence. Please note that only shortlisted candidates will be contacted for interviews. For more job vacancies in Eritrea, visit https://kenyajabsearch.com/.

Equal Opportunity Statement

Carrefour Eritrea is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs, regardless of race, religion, color, or gender. We are actively hiring in Eritrea to build a diverse workforce.